Extracts of communication with client:
Client: “Hi I made payment but did not get the answer to my question. Pls assist. Thank you.”
Client: “Hi, the question on “when will i be married”. Is your system based on Bazi? My DOB is xxxx, Thanks.
Happyfate:
“1. Regarding this error, i experience once on the first day of my website opening.
2. It was due to the time period set-up for "from entering pay-pal data to getting the answer" was too short. We lengthened the processing time set-up to 5 mins, since then there was no case until today.
3a. May i confirm are you experiencing the same problem in this case? => meaning is the time taken in entering your credit card & other information to getting your answer exceed 5 mins?
3b. We also checked that there are also other purchases today, and there are no issues with customers.
4. Would appreciate your information for our improvements.
5. Thank you.”
Client: “Hi Happyfate, Thank you so much for your prompt reply and extra reading, Very kind of you. I appreciate it.
Regarding the error, yes, i believe i took >5mins to confirm the order after I logged into my PayPal account because I wasn't sure if the site is genuine so I actually went back into the site to look around again before confirming my order. Hope it helps. Thank you for your help. Regards”
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